Terms of Service and Research-Only Waiver Agreement

Peptra Health reserves the right to amend, modify, or update any provision of this Agreement and any incorporated policy at any time and at its sole discretion. Material changes will be indicated by updating the “Last Revised” date at the top of this Agreement. Continued use of the Website following the posting of any amendments shall constitute the User's acceptance of such changes. If the User does not agree with any modification, the User's sole and exclusive remedy is to discontinue use of the Website.

“In-Vitro Research” means scientific investigation conducted outside of a living organism, including research performed in controlled laboratory environments such as test tubes, petri dishes, cell cultures, and other non-living experimental systems.

“Products” means all research compounds, peptides, chemicals, reference materials, reagents, solvents, and related items offered for sale through the Website.

“Research Use Only” or “RUO” means that Products are sold exclusively for in-vitro laboratory research purposes and are not intended, authorized, or approved for human or animal consumption, therapeutic use, diagnostic use, veterinary use, or any clinical application whatsoever.

“Certificate of Analysis” or “COA” means a document issued by an independent third-party analytical laboratory confirming the identity, purity, and composition of a specific batch of Product through methods including High-Performance Liquid Chromatography (HPLC) and Mass Spectrometry (MS).

“Qualified Researcher” means an individual who is at least twenty-one (21) years of age, who has affirmatively acknowledged the Researcher Acknowledgment in connection with the User's order, and who represents and warrants that they possess the knowledge, training, and/or facilities necessary to safely handle, store, and dispose of research compounds in accordance with applicable law and recognized laboratory safety standards.

All Products offered on the Website are designated as Research Use Only (RUO). Products are intended exclusively for in-vitro laboratory research conducted by Qualified Researchers in appropriate controlled settings. Products are not drugs, medications, dietary supplements, food additives, cosmetics, veterinary products, or any form of therapeutic, diagnostic, or clinical intervention. No Product is sold or intended for any use involving human or animal subjects.

Products sold through the Website have not been evaluated, tested, or approved by the United States Food and Drug Administration (FDA) or any other regulatory authority for the prevention, treatment, diagnosis, mitigation, or cure of any disease, disorder, condition, or medical state. Peptra Health is a specialized chemical supplier and is not a compounding pharmacy or outsourcing facility, and does not compound, mix, prepare, or dispense medications, prescriptions, or any products intended for therapeutic administration to humans or animals.

The User is strictly prohibited from: (a) using, administering, injecting, ingesting, inhaling, applying topically, or otherwise introducing any Product into or onto any human or animal body; (b) using any Product as a drug, medication, supplement, food additive, cosmetic ingredient, or for any therapeutic, diagnostic, veterinary, or clinical purpose; (c) reselling, relabeling, repackaging, or redistributing any Product in a manner that misrepresents its intended use, regulatory status, or origin; (d) marketing or promoting any Product with claims of therapeutic, diagnostic, or medical benefit; (e) using any Product in violation of any applicable law or regulation; (f) providing any Product to any individual under the age of twenty-one (21); or (g) supplying any Product to any pharmacy, healthcare provider, telehealth platform, clinic, or any party where the User knows or should know the Product is intended for human or animal administration.

By purchasing or ordering any Product, the User represents and warrants that: the User is purchasing Products solely for legitimate in-vitro laboratory research purposes; the User possesses the knowledge, training, and/or facilities necessary to safely handle, store, and dispose of research compounds; the User will comply with all applicable laws and regulations; the User will not use any Product for human or animal consumption; and the User is at least twenty-one (21) years of age. These representations are deemed repeated each time the User places an order.

In addition, the User must affirmatively acknowledge a Researcher Acknowledgment in order to complete any order, confirming that the User is at least 21 years of age, is purchasing solely for legitimate in-vitro laboratory research, will not administer the Products to any human or animal, and has read and agrees to these Terms of Service.

Peptra Health reserves the sole and absolute right to refuse, cancel, or limit any sale or order at its discretion, including circumstances where Peptra Health reasonably believes that Products may be used for purposes inconsistent with their RUO designation, and may request additional documentation or verification from any User regarding the intended use of Products prior to fulfilling an order.

All financial transactions conducted through the Website shall be remitted to Peptra Health. Payments must be completed via approved payment methods as made available on the Website. By submitting payment, the User authorizes Peptra Health and its third-party payment processors to charge the selected payment method for the total amount of the order, including applicable shipping fees and taxes.

Upon the User's selection of the “Place Order” button (or equivalent), the payment process shall be deemed initiated and the User's order shall be considered placed. Manual payment methods may require secondary verification, and orders paid via these methods will not be processed until funds have been received and cleared. The User is responsible for ensuring the accuracy of all payment and billing information provided at checkout.

Peptra Health makes commercially reasonable efforts to ensure the accuracy of all pricing, product descriptions, images, and availability information on the Website. Despite these efforts, errors may occur. Peptra Health reserves the right, at its sole discretion, to refuse, cancel, or modify any order resulting from such an error, even after an order confirmation has been sent. In the event of such a cancellation, the User's sole and exclusive remedy is a full refund of any amount actually charged.

Due to the specialized nature of our in-vitro research Products, the strict regulatory guidelines governing them, and the inability to verify the integrity of returned research compounds, all sales conducted through the Website are final. Once an order has been placed and payment has been successfully processed, the order enters processing and the sale is final, and the User may not cancel, return, or obtain a refund for the order, whether or not the order has shipped or been delivered.

Exceptions apply only where Peptra Health shipped the incorrect Product, or the Product arrived with demonstrable physical damage or defect. A valid claim requires: submission to support@peptrahealth.com within seven (7) calendar days of carrier-confirmed delivery; the User's order number; clear, time-stamped photographs of the shipping package, interior packaging, and affected Product; and the Product retained in its original packaging. Where a claim is approved, Peptra Health will, at its sole election, provide either a refund of the amount actually paid for the affected Product or a one-time replacement. This is the User's sole and exclusive remedy.

Filing a fraudulent, frivolous, or bad-faith chargeback or payment dispute without first contacting Peptra Health to attempt resolution constitutes a material breach of this Agreement. In the event of an unjustified chargeback, Peptra Health reserves the right to dispute the chargeback with full documentation, permanently ban the User from future purchases, and refer the matter to collections. Users experiencing any issue with an order are strongly encouraged to contact support@peptrahealth.com before initiating a dispute with their financial institution.

All delivery timeframes, transit times, and similar estimates displayed on the Website, at checkout, or in any confirmation are non-binding averages provided for convenience only. Actual delivery times may vary due to carrier delays, weather, holidays, order volume, and other factors outside Peptra Health's control, and no delivery estimate constitutes a promise, warranty, or guaranteed delivery date.

Both title to and risk of loss for Products pass to the User upon Peptra Health's tender of the package to the shipping carrier. Once the carrier has accepted the package and a tracking number has been generated, the User bears all risk of loss, theft, damage, delay, or misdelivery occurring while the Product is in the possession of the carrier. For any package lost, stolen, delayed, or misdelivered in transit, the User is responsible for filing a claim directly with the carrier.

The User represents and warrants that the shipping address provided for any order is the User's final destination address and is not a mail-forwarder, freight-forwarder, or any other intermediary service used to redirect, re-export, or re-ship the Product. Any order Peptra Health reasonably believes is intended for redirection or re-export may be cancelled without notice.

All content on the Website, including text, graphics, logos, images, photographs, data compilations, software, product names, trademarks, and the overall design of the Website, is the property of Peptra Health or its licensors and is protected by copyright, trademark, and other intellectual property laws. Product names and other trade designations are arbitrary identifiers selected solely to distinguish specific Products from one another and do not represent or imply any claim of therapeutic or other effect, benefit, or intended use.

Users are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes. Users are strictly prohibited from altering, distributing, reproducing, publishing, creating derivative works from, reverse engineering, or selling any information, Products, or services obtained on the Website without the express prior written consent of Peptra Health. This license does not include the right to use any data mining, robots, scraping, or similar data-gathering tools on the Website.

Peptra Health Products are sold exclusively through peptrahealth.com and any other channels expressly authorized in writing by Peptra Health. Products obtained from any other source are not warranted as genuine, are not eligible for any refund, replacement, claim, or COA verification, and may be counterfeit.

The Website may contain educational articles, research summaries, product descriptions, and other informational content relating to peptides, research compounds, and scientific topics. All such content is provided for general educational and informational purposes only and does not constitute medical advice, health advice, therapeutic recommendations, dosing guidance, treatment protocols, or a substitute for professional medical consultation, diagnosis, or treatment.

Peptra Health does not provide medical advice. No physician-patient or similar professional relationship is created by the use of this Website or any communication with Peptra Health personnel. Peptra Health employees and representatives are not licensed medical professionals and are prohibited from providing medical advice, dosing recommendations for human use, or therapeutic guidance.

Users must be at least twenty-one (21) years of age to access or use the Website and to purchase Products. By accessing the Website, creating an account, or placing an order, the User affirmatively represents and warrants that they are at least twenty-one (21) years of age. Peptra Health reserves the right to request proof of age or identity at any time and to cancel any order, refuse fulfillment, or terminate any account where the User is determined to be or is reasonably suspected of being under twenty-one (21) years of age.

The User acknowledges that research compounds, peptides, and chemical reagents are specialized products that may pose risks if improperly handled, stored, used, or disposed of. The User assumes all risks associated with the receipt, storage, handling, use, and disposal of any Product after delivery to the User, and agrees to handle all Products in accordance with applicable safety data, good laboratory practices, and all applicable regulations.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PEPTRA HEALTH SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE WEBSITE, THE PURCHASE OR USE OF ANY PRODUCT, OR THIS AGREEMENT. IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF PEPTRA HEALTH EXCEED THE LESSER OF: (A) THE AMOUNT ACTUALLY PAID BY THE USER FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM; OR (B) FIVE HUNDRED DOLLARS ($500.00).

The User agrees to indemnify, defend, and hold harmless Peptra Health and its officers, directors, employees, agents, contractors, affiliates, successors, and assigns from and against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to the User's purchase, possession, handling, storage, use, or disposal of any Product; the User's breach of this Agreement; the User's violation of any applicable law; or the User's use of any Product for any purpose other than in-vitro laboratory research.

Any administration of any Product into or onto a human or animal body constitutes a material breach of this Agreement, and the User knowingly and voluntarily assumes all risk of bodily injury, illness, adverse health outcome, property damage, or death arising from any off-label, human, or animal use of any Product. To the maximum extent permitted by applicable law, the User waives, releases, and forever discharges Peptra Health from any and all claims arising from or related to any such prohibited use.

THE WEBSITE AND ALL PRODUCTS AND SERVICES OFFERED THEREIN ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PEPTRA HEALTH DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. PRODUCT SPECIFICATIONS, DESCRIPTIONS, PRICING, AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE.

The User acknowledges that analytical results on a COA represent a specific batch at a specific point in time and may not account for subsequent storage conditions, degradation, contamination, or other factors outside Peptra Health's control after delivery. Peptra Health makes no representation or warranty regarding the stability, potency, identity, purity, or fitness of any Product after the original packaging is opened or the Product is otherwise handled, stored, or prepared by the User or any third party.

The collection, use, disclosure, and protection of User personal information is governed by our Privacy Policy, which is incorporated into this Agreement by reference. By using the Website, the User acknowledges that they have reviewed and agree to the terms of the Privacy Policy. Peptra Health maintains administrative, technical, and physical safeguards designed to protect User personal information, and will provide notice of any security incident in accordance with applicable data-breach notification laws.

Users who create accounts on the Website are responsible for maintaining the confidentiality of their account credentials. The User agrees to notify Peptra Health immediately at support@peptrahealth.com of any unauthorized use of their account, and not to share their account credentials with any third party.

The User further agrees not to: use the Website for any unlawful, fraudulent, or malicious purpose; upload or transmit any malicious code; attempt to gain unauthorized access to any portion of the Website; interfere with the proper functioning of the Website; use automated tools to access or collect data from the Website without permission; impersonate any person or entity; or post or transmit any content that discusses, promotes, implies, or encourages human or animal use of any Product.

Peptra Health may suspend or terminate the User's access to the Website, cancel any pending order, and refuse future sales, at any time and at its sole discretion, for any breach of this Agreement, suspected fraud, regulatory risk, or any conduct inconsistent with the RUO designation.

This Agreement shall be governed by and construed in accordance with the laws applicable in Peptra Health's jurisdiction of organization, without regard to conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to this Agreement, the Website, or any Product shall be determined by binding arbitration before a single neutral arbitrator. Before initiating any arbitration or formal proceeding, the User agrees to first send a written Notice of Dispute to support@peptrahealth.com and negotiate in good faith for sixty (60) calendar days to attempt to resolve the dispute. The arbitrator's decision shall be final and binding.

THE USER AGREES THAT ANY CLAIMS OR DISPUTES SHALL BE BROUGHT IN THE USER'S INDIVIDUAL CAPACITY ONLY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. Either party may bring an individual action in small claims court for disputes within that court's jurisdiction.

The User agrees that any claim or cause of action arising out of or related to this Agreement, the Website, or any Product must be commenced within two (2) years after the claim or cause of action accrued, except where prohibited by applicable law.

Peptra Health shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, labor strikes, governmental actions, supply chain disruptions, carrier failures, power outages, internet or telecommunications disruptions, payment processor outages, or cyberattacks. In the event of a force majeure occurrence, Peptra Health's obligations under this Agreement shall be suspended for the duration of the event.

By using the Website and/or placing an order, the User consents to receiving electronic communications from Peptra Health, including order confirmations, shipping notifications, account-related communications, and marketing emails (subject to the User's opt-out rights). The User agrees that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing. By clicking “Place Order” or any equivalent acceptance mechanism at checkout, the User provides a legally binding electronic signature and accepts all terms and conditions contained in this Agreement.

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Peptra Health. Peptra Health has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. The inclusion of any link does not imply endorsement, approval, or affiliation by Peptra Health.

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable or shall be severed from this Agreement, and all remaining provisions shall continue in full force and effect.

This Agreement, together with the Privacy Policy, Shipping and Returns Policy, and any other policies expressly referenced herein, constitutes the entire agreement between the User and Peptra Health concerning the use of the Website and the purchase of Products, and supersedes all prior or contemporaneous communications and agreements. The User may not assign this Agreement without the prior written consent of Peptra Health. Peptra Health may freely assign this Agreement without restriction.

For questions, concerns, complaints, or notices regarding this Agreement, any incorporated policy, or any Product, Users may contact Peptra Health at support@peptrahealth.com or through the contact page at peptrahealth.com.